Frequently Asked Questions

Who can open a trade account?

SIVO supplies to UK-based retailers, interior designers, hospitality buyers, and contract furnishers. We require a valid UK business address and VAT number (if applicable) for account approval.

What are the minimum order quantities?

Each product has a per-SKU MOQ, typically 5–20 units. You can mix SKUs across different collections in a single order as long as each SKU meets its individual minimum.

Can I mix products from different collections in one order?

Yes. Our consolidated container system is designed for mixed SKU orders. You can combine dining tables, coffee tables, storage, and more into a single shipment.

What are the payment terms?

50% deposit on order confirmation to begin production. 50% balance before dispatch. Payment by bank transfer. Proforma invoices issued at each stage.

How long does production and delivery take?

Standard production is 8–10 weeks. Shipping to UK adds 4–6 weeks. Total door-to-door is typically 12–16 weeks from deposit. We provide updates throughout.

Do you hold stock in the UK?

Currently all orders are produced to order. We are evaluating UK stockholding for bestselling lines. Subscribe for updates on availability.

What compliance documentation do you provide?

BS EN test reports, REACH declarations, FSC certificates, phytosanitary certificates, material declarations, and care sheets. All provided with your shipment.

Can I request samples before ordering?

Yes. We offer a sample service for approved trade accounts. Sample costs are credited against your first production order. Contact us for details.

Do you offer bespoke or custom manufacturing?

Yes. Custom sizes, finishes, and materials are available on qualifying orders. Discuss your requirements with your account manager.

What happens if items arrive damaged?

Report damage with photos within 48 hours of delivery. We review all claims promptly and work with freight partners to resolve issues.